At Hopes Malaysia, we truly appreciate your support in helping us create lasting impact for rural communities in Sabah. As a registered non-governmental and civil society organisation, all donations and contributions are considered final and non-refundable.

However, we understand that mistakes can happen. If you encountered an uncontrollable transaction issue (such as a technical error, double charge, or incomplete transaction caused by a system glitch), please contact us within 3 days of the transaction at pr.hopesmalaysia@gmail.com . We’ll review your request and assist where appropriate.

 

If you have any questions about this policy, please reach out to us at pr.hopesmalaysia@gmail.com.

Thank you for your kind understanding and continued support!